Case management involves the collaborative process aimed at client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. Its underlying premise lies in the belief that everyone benefits when clients reach their optimum level of wellness, management, and functional capability. As recognized experts in the care coordination team, case managers link clients with providers and resources within health and human services and therapeutic care settings. They ensure that the care being provided is safe, effective, timely, and centered on the client. 

In addition to the four definitions of “health” listed below, case management’s definition of health takes on a more comprehensive meaning that includes biopsychosocial, as well as educational and vocational, aspects of the client:

  • Health is a state of complete physical, mental and social well-being and not merely the absence of disease or infirmity (WHO Constitution).

  • The extent to which an individual or a group is able to realize aspirations and satisfy needs, and to change or cope with the environment. Health is a resource for everyday life, not the objective of living; it is a positive concept, emphasizing social and personal resources as well as physical capabilities.

  •  A state characterized by anatomic, physiologic and psychological integrity; ability to perform personally valued family, work and community roles; ability to deal with physical, biologic, psychological and social stress; a feeling of well-being; and freedom from the risk of disease and untimely death.

  •  A state of equilibrium between humans and the physical, biologic and social environment, compatible with full functional activity.